A
few comments received from some of our customers
in 2007 . .
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Good Morning, I ordered a part yesterday
and received it this morning.
I just want to say thank you so much for a thoroughly professional
and courteous transaction from start to finish, especially
from the
gentleman who took my order. This is the second time I've purchased
from you and that transaction was exactly the same.
Once again, thank you sincerely, Alastair Grave (04th Sept 2007)
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Just to say thanks very much for
your prompt service.
I took the old motor unit out of the shower and ordered
it on Saturday,
you despatched it on Monday I received it Tuesday, fitted it
that night
and it works! Appreciate your excellent service.
Best Regards, Malcolm Madeley (23rd Aug 2007)
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I just had to contact and thank
you so much for the most quick, easy and efficient service
I have had
on my first (it won't be the last) order with you. I ordered online
yesterday afternoon & my shower part
was with me first thing this morning. How impressive is that!
Thanks again Mrs J Sharp (17th Aug 07)
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Hi, Thanks for the shower part
- just an email to say your service has been excellent.
Really quick delivery and I was particularly impressed by your website
which had a picture of the part
I was after. This part is now discontinued but your site clearly highlighted
the alternative
part which fits perfectly. Thanks very much. Colin Morris (31st July
07)
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Dear Sir/Madam, We are writing
to congratulate you on the brilliant service we received from
yourselves (and Royal Mail). We placed an order for spare parts late
on Wednesday and they arrived
in our post this morning. No follow up phone calls or waiting in all
day for them to arrive.
Many thanks, regards Jim & Kim Miller (06th July 2007)
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Thank you, I received my Internet order this morning after ordering
online yesterday (order & delivery
in less than 24 hrs). I am very impressed with your customer
service of which you should be very
proud. I never usually send a thank you but felt it necessary after
receiving such quality service.
Thank you again from a very satisfied customer. Frank Hulley (06th
July 2007)
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Hi there, Just wanted to say a big thank you for the prompt delivery
of my shower part I ordered online
yesterday and it was here this afternoon. That's what I call excellent
service and unfortunately so
unusual these days. I would definitely recommend your company
most highly. All other firms that I
contacted including B&Q could only offer me a
whole new unit which would have cost much more.
Keep up the good work and once again many thanks. Sue Parsons (12th
June 2007)
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Just emailing you to say thank
you for your very efficient service. I ordered a part off your
website
(very easy to use) mid morning yesterday expecting it to arrive
Thurs at the absolute earliest.
It turned up first thing this morning ! – Fitted it and the shower
is now working again.
Very impressive service levels. Many thanks, Guy Matthews (30th
May 2007)
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Hi, Just a quick note to recognise
your 10/10 service you provided for the spares I ordered on
Thursday. The parts arrived as promised the next day, are now fitted
and the shower back working.
I will keep your invoice on record for future reference & for
passing on to other people who need
spares. Regards, Mel Hall (19th May 07)
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I have just purchased a part for my mira shower and would like
to say how pleased I was with the
service. The web site was easy to locate, the part I needed and
very clear. I was impressed that I
would purchase just the bit I needed & not the whole works (as
is the case with many things that
need replacing these days). Also the postage was speedy - the whole
process was brilliant !
Well done & many thanks. I will always use you & recommend
you in the future. A.Bunch (13th May 07)
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Service ! I would like to thank
you for such a fast response to my enquiry and to a fast delivery
service.
Many Thanks to all your staff that made this possible. C. Sharp (22nd
April 2007)
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Hi Folks, Just to let you know,
I was most impressed with the service that you gave me this
week,
you quickly responded with prices and when agreed, delivery was
first class, this meant that I was
able to repair my Triton shower with minimal fuss, at a reasonable
cost and probably faster than
calling in a plumber. Many Thanks, Jon Mace (21st April 2007)
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Hi David, Your service is
fab, I received the parts this morning after placing the order
yesterday
afternoon. I will definitely recommend your service & website
to others. Jane Hearn (07th March 07)
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Just a quick note to say a
BIG THANK YOU for the service I received from yourselves.
The salesman was a pleasure to deal with, and suggested a repair kit
for my Mira 723 shower,
when I expected to have to buy a complete new cartridge. He took the
time to explain the repair to me
and answered my questions in a very professional way. I've just completed
the repair, and all is fine,
for a fraction of the cost! Well done for great service and superfast
delivery. I will recomend
you to all my friends. Regards, Dave Walsh, Lancs (20th Feb 2007)
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Good Morning, I ordered spares
on Sunday evening. The said goods have just dropped through
the letter box ! Thank you. I fully understand that my order was "insignificant",
in financial terms, but
I want you to know that I am highly impressed that my order was treated
in a similar manner to that
of your most cherished commercial customer.
Thank you to all concerned. Jim Rowan Hawick Scotland (13th
Feb 2007)
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Hi, Just wanted to say thank
you. The Flow valve thing arrived today and my shower now works.
Thank you so much for all your help. Sue Turner (10th Jan 2007)
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My part came today and is fitted
and working . . What a great service thanks.
Rod Kessack, Kent (09th Jan 2007)
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Dear Sir/Madam,
I wish to congratulate your company on the excellent and efficient
service it provides I placed a very
small order around lunchtime on Friday 5th Jan and it was delivered
complete and in prime condition
on Saturday morning, here in Aberdeen. It was also the case that
the gentlemen to whom I spoke on
the telephone to place the order was very knowledgeable and helpful.
Your company is a prime
example of what customer service . . should
be. Yours faithfully, Mr. Morrice, Scotland (Jan 09th 07)
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My order was placed yesterday
morning and the part arrived this morning. Thanks for such
a quick service, especially reaching Orkney so soon. Regards,
Robbie Flett (06th Jan 2007)
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Thank you for providing such
a fantastic service, I will highly recommend you to any one
who has
a problem with there shower in the future. I was very impressed by
the low cost & fast turnaround.
My shower is now working fine! Thanks again, Tony Percy (03rd Jan
2007)
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| See
other 'customer comments' from: 2008
| 2006 |
