CUSTOMER SERVICES and AFTER-SALES DEPARTMENT : :

PRIVACY POLICY : :
Information collected at the time of ordering, or requesting any information from National Shower Spares is purely for our own use and collected lawfully in accordance with the Data Protection Act 1998.

Information is only collected for the purpose of fulfilling orders, literature requests and general enquires via National Shower Spares. Any infomation collected by National Shower Spares will not be sold to or used by any other third parties.

Should you have any concerns or questions regarding our Privacy Policy please send any questions using the link here

DELIVERY : :
Delivery is subject to availability, but normally goods are dispatched within 24 hours, providing orders are normally placed between Monday AM and Friday Noon (Excluding Bank Holidays) All products are carefully & securely packaged to ensure that they arrive with you in perfect condition.

Should any item delivered be damaged in transit, or should any items or parts be missing from your order, you should notify us immediately by phone, fax or email.

DELIERY TO IRELAND, EUROPE AND REST OF WORLD : :
We are more than happy to send to Europe and the rest of world, due to a recent increase in security measures, we ask that you please contact us before ordering. Please call 01452 619 836 or use our contact page.

OUR PRICES : :
The prices shown on our website are in £0.00 sterling. (Prices displayed are normally fully inclusive of VAT and delivery to the Mainland UK - unless other stated on the web site at the time of ordering).

Payment is normally on a pro-forma basis unless otherwise agreed (i.e: trade accounts) which can be made online via SSL secure server, by fax, by post, or by telephone using any major credit or debit card as described on our site. Payment by cheque is welcome, but will require clearance via the banks prior to your order being processed (please allow up to 5 days for delivery). Any discrepancy in pricing will be advised to you by email, fax or phone and you will have the opportunity to revise or cancel your order at that stage.

SECURITY : :
When using our online ordering facility, rest assured that all credit and debit card transactions are completed using a SSL Secure Server and your card details are encrypted for your security at all times.

If you have any concerns or questions about ordering online, please contact us here

COMPLAINTS : :
National Shower Spares will endeavour to respond to complaints 'next working day', but guarantee to respond within five working days.

GOODS OFFERED : :
Photographs, examples and descriptions are for guide purposes only: Sizes, capacities and dimensions quoted are approximate and also for guidance purposes only. Shower Spares and their suppliers reserve the right to change the specification of its products without notice.

OUR GUARANTEE : :
Goods supplied by National Shower Spares will normally carry the manufacturers and suppliers default warranties and guarantees, but should you have any problems or concerns with any products supplied by us, please return within 10 days and National Shower Spares will be happy to make a refund or exchange providing they are in perfect condition.

Disclaimer: Whilst every effort is made to ensure goods supplied are in perfect condition, National Shower Spares cannot be responsible for accidental damage or loss.

DATA PROTECTION : :
The personal information with which you provide us will be safeguarded by National Shower Spares and not used or sold to any third party.

CLAIMS and REMEDIES : :
In the unlikely event that a product is damaged in transit, please retain the product in its original packaging then, please inform us immediately by email salesdesk@shower-spares.co.uk or telephone: 01452 619 836 and we will then make the necessary arrangements to rectify the situation. If the product is proved to be faulty you may opt either for a replacement or for a full & prompt refund.

FORCE MAJEURE : :
National Shower Spares shall not be liable for any default due to any act of God, war, strike, lock-out,
industrial action, fire, flood, drought, tempest or other event beyond our control.

STATUTORY RIGHTS : :
Your statutory rights are not affected.

National Shower Spares,
Cheltenham House,
Unit 16 Bamel Way,
Gloucester Business Park (East),
Gloucester,
Gloucestershire,
GL3 4BH

Kraw Partnership Ltd Trading as National Shower Spares

Telephone - 01452 619 836
Fax - 01452 613 720
Email - salesdesk@shower-spares.co.uk