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CUSTOMER SERVICES and AFTER-SALES DEPARTMENT
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PRIVACY POLICY : :
Information collected at the time of ordering, or requesting any information
from
Shower Spares UK (D.R.Shower Spares Ltd) is purely for our own use and
collected
lawfully in accordance with the Data Protection Act 1998. Information
is only collected for
the purpose of fulfilling orders, literature requests and general enquires
via Shower Spares UK
Any infomation collected by Shower Spares UK will not be sold to or
used by any other third parties.
We may however from time to time send marketing material
or product information via email
to existing Shower Spares UK customers. If you prefer not to receive
information from us, please
advise so we can amend our records: unsubscribe@shower-spares.co.uk
Please provide your Name and Default Email Address only.
Should you have any concerns or questions regarding our
Privacy Policy please use this link: privacy@shower-spares.co.uk
DELIVERY : :
Delivery is subject to availability, but normally goods are dispatched
within 24 hours, providing
orders are normally placed between Monday AM and Friday Noon (Bank Holidays
also apply)
All products are carefully & securely packaged to ensure that they
arrive with you in perfect condition.
Should any item delivered be damaged in transit, or should
any items or parts be missing
from your order, you should notify us immediately by phone, fax or email.
OUR PRICES : :
The prices shown on our website are in £ sterling. (Prices displayed
are normally fully inclusive of
VAT and delivery to the Mainland UK - unless other stated on the web
site at the time of ordering)
Payment is normally on a pro-forma basis unless otherwise
agreed (i.e: trade accounts) which
can be made online via SSL secure server, by fax, by post, or
by telephone using any major credit
or debit card as described on our site. Payment by cheque is welcome,
but will require clearance
via the banks prior to your order being processed (please allow up to
5 days for delivery).
Any discrepancy in pricing will be advised to you by email, fax or phone
and you will have
the opportunity to revise or cancel your order at that stage.
SECURITY : :
When using our online ordering facility, rest assured that all credit
and debit card transactions
are completed using a SSL Secure Server and your card details are encrypted
for your security
at all times. If you have any concerns or questions about ordering online,
please contact us at
security@shower-spares.co.uk
COMPLAINTS : :
Shower Spares UK will endeavour to respond to complaints 'next working
day', but guarantee
to respond within five working days.
GOODS OFFERED : :
Photographs, examples and descriptions are for guide purposes only:
Sizes, capacities and
dimensions quoted are approximate and also for guidance purposes only.
Shower Spares and
their suppliers reserve the right to change the specification of its
products without notice.
OUR GUARANTEE : :
Goods supplied by Shower Spares UK will normally carry the manufacturers
and suppliers
default warranties and guarantees, but should you have any problems
or concerns with any
products supplied by us, please return within 10 days and Shower Spares
UK will be happy
to make a refund or exchange providing they are in perfect condition.
Disclaimer: Whilst every effort is made to ensure
goods supplied are in perfect condition,
Shower Spares (D.R.Showers Limited) cannot be responsible for accidental
damage or loss.
DATA PROTECTION : :
The personal information with which you provide us will be safeguarded
by Shower Spares UK
and not used or sold to any third party.
CLAIMS and REMEDIES : :
In the unlikely event that a product is damaged in transit, please retain
the product in its original
packaging then, please inform us immediately by email claims@shower-spares.co.uk
or
telephone: 0871 855 6838 and we will then make the necessary
arrangements to rectify the situation.
If the product is proved to be faulty you may opt either for a replacement
or for a full & prompt refund.
FORCE MAJEURE : :
Shower Spares UK shall not be liable for any default due to any act
of God, war, strike, lock-out,
industrial action, fire, flood, drought, tempest or other event beyond
our control.
STATUTORY RIGHTS : :
Your statutory rights are not affected.
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